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Coded Creative

WordPress Themes + Design Templates for Creative Business Owners

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Support Policy

WE KNOW THAT TECH CAN BE LESS THAN FUN,
SO HERE’S HOW WE CAN HELP YOU GET BACK TO WHAT MATTERS MOST

With every theme that we create and sell, our primary goal is to make it as easy to use as possible. With technology, though, there’s almost always something that can come up and hold you back from getting that gorgeous site that your brand so deserves. Because of that, we put in place our support policy to help you the same way we would each other - in a timely manner and with a friendly tone.

With all that being said, we can’t help you with everything, and sometimes the support you need may not be offered for free. We strive to make your experience with our themes the best it can be, though, so if you’re running into an issue, please review our support policy below and let’s see how we can be of service to you!

SCOPE OF SUPPORT

We are absolutely happy to help you with:

  • Issues related to any packaged theme features
  • Updates to WordPress that affect our themes
  • General bugs

Unfortunately, we don’t offer free support for any of the following:

  • General WordPress questions and support
  • Issues due to 3rd party plugins
  • Issues related to user modifications to the theme’s code, styling or functionality
  • Special user-specific customizations

WHAT’S COVERED + WHAT ISN’T

As much as we’d like to be able to help you with any and all tech issues that you may run into, our support system was put in place to make sure that you’re able to get the help you need, as easily and quickly as possible. With that being said, we politely request that you check our support center to see if your question or problem has been addressed prior to reaching out to us directly.

We ask that you understand that our themes were designed not only to be pretty but also functional and do the work of growing your blog + business for you. We ask that you use the features of the theme as they were intended, though you are welcome to make customizations to make the theme work even better for you. If you run into issues after modifying the theme’s code, we will require compensation to correct your theme.

While we do offer a variety of WordPress tutorials, we do not currently offer any sort of general support for the WordPress platform itself. The WordPress.org forums are better suited to help you with these issues, and you may find help by doing a quick Google search of the issue.

We do not offer any support for 3rd party plugins. Your theme may come with recommended plugins, and for those plugins we’ll include tutorials for generating the same settings we include in our demo sites. Other issues that you run into, including (but not limited to) issues that arise after the plugin has been updated or due to the lack of updating, should be directed to the plugin’s author. Remember: there are forums and support tickets for almost all plugins available in the WordPress Plugin Directory.

Lastly, we are unable to offer support related to your domain, hosting, or server setup. These issues often times can be the fault of your provider, and therefore should be raised to that company instead.

SUPPORT HOURS

Our general support hours are Monday to Friday, 9AM - 5PM (EST), except for US holidays. We aim to answer your questions within 2 business days, and we answer tickets in the order they come in. More technical questions may take a little longer, depending on our workload. If you haven’t heard from us in a week, it’s likely that your support ticket got lost. Please feel free to re-submit.

REPORTING BUGS

We do our very best to catch any and all bugs before we put our themes up for sale, but we’re human, which means sometimes we might miss something. If you catch something that’s not working properly or you aren’t sure about, let us know. We’ll address it in a timely manner and make sure to make appropriate changes to our theme files.

GETTING HELP

If you’re having problems with one of our themes, please check out our support center! There are lots of tutorials ranging from installing and setting up your theme to using WordPress, and more.

If you can’t find your issue addressed, feel free to reach out to us through a support ticket! Please be prepared to include your order number, link to your website, and clear description of what issues you’re having. We’ll do our best to help you, but the more specific you can be the better we can serve you.

We do not offer support via Twitter, Facebook, Etsy, Creative Market, or via phone or Skype calls.

SITE ACCESS

Depending on the issue, we may request your website login information. Your information is safe and all details are removed immediately after the task has been completed. We recommend that you set up a guest “admin” account on your site and share the details when requesting help as this can speed up the time that your issue will be resolved.

If you’ve set up a coming soon page or a private site with one of our themes and you’re requesting support, you’ll be required to supply access in one of the ways mentioned above.

Instagram Feed

Did I ever tell you about the time when I was work Did I ever tell you about the time when I was working on 3 theme designs simultaneously? No? Well, now I am.
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Last summer as I was in the final trimester of pregnancy and getting ready for my maternity leave I was flooded with inspiration.
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It was the first time all year I felt excited about creating and had so many ideas I wanted to bring to life.
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So I started working on one theme, and then I got a hit of inspiration for another (which came to be June and launched in October), and then another.

This is the inspiration images from the last one that I was working on. We have so much going on in our personal life here, but I hope to bring it to life soon!

#wearethecreativeeconomy #createyourpurpose #creativecultivate #fempreneur #womenwithaplan #businessownerlife #herestothecreatives #sayyestosuccess #hustleandheart #findyourflock #thegramgang
You sit down to start working on your brand new ho You sit down to start working on your brand new homepage for your website and you... 
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a. Get it all done easily on the first try,
b. Click around to check out other sites for inspiration before diving in with confidence, or
c. Give up and turn on your favorite show.
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The homepage of your site can be one of the most fun but also most overwhelming to put together because it's the first thing people see on your site - it sets the impression of you and your business, so you don't want to get it wrong.
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Here are a few tips to help you create a strategic homepage:
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✨ Set expectations right away. Consider using the above-the-fold section to tell people what you do and who you do it for.
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✨ Include a clear call-to-action based on what you want viewers to do + why they likely landed on your site somewhere on the page (and make it easy to find).
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✨ Show off your expertise by including some client testimonials or customer reviews for your services or products.
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✨ Tell people a little about yourself. Include a headshot and a concise paragraph with info on what you do and why in a relevant way.
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👉🏽 Bonus tip!! Remember that whitespace is your friend! You don't have to overload your homepage (or any page on your site for that matter) with ALL THE THINGS. Keep it simple.
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#herestothecreatives #sayyestosuccess #hustleandheart #findyourflock #thegramgang #hersuccess #dreamersanddoers #createalifeyoulove #calledtocreate #creativeentrepeneur #creativebiz #creativepreneurs #createlounge #thecreativegrid #savvybusinesswomen #intentionalbusiness #yayforbusiness #hustlewithease #makersandthinkers #smallbizsquad
Raise your hand if you've tried other WordPress th Raise your hand if you've tried other WordPress themes and felt frustrated when it came time to try to set it up on your site? 🙋🏻‍♀️ Yep, I've been there, and I know so many of you have as well.

So many people get turned off of WordPress the first time they try it because they bought that ~beautiful~ theme, and when they started trying to use it they had no clue what they were doing.

When I started working on the June theme last summer, I knew that I wanted to make the theme as easy as possible to setup so my customers would be able to get started easier.

I'm so thrilled that when @julirayebednorz grabbed the theme she had the easiest experience setting it up on her blog, and her blog looks beautiful with it installed!

Swipe ➡️ to take a look!

If you're a blogger looking for a new theme, I hope you'll head to my shop and check out the June theme! I know you'll love it as much as Raye!

#wearethecreativeeconomy #createyourpurpose #creativecultivate #fempreneur #womenwithaplan #makersandthinkers #girlbosshustle #smallbizsquad #bossbabetribe #womenpreneur #workfromwherever #beingboss #therisingtidesociety #standwithsmall #smallandmightybusiness #bloomyellow #intentionalbusiness
Hellooooo February! This is a big month for my fam Hellooooo February! This is a big month for my family, and I can tell you with confidence it will be fueled by all the caffeine.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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This month we're officially packing up and moving back to South Carolina, and I've been a bundle of anxious nerves over it for the past month already. Moving is one thing, but moving with a 3yo + a 6mo = 🙃⠀⠀⠀⠀⠀⠀⠀⠀⠀
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But here's to staying positive, hoping things go smoothly, and feeling grateful for all of the upsides of this big move (including no more deployments for my husband!!). ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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#alifeofintention #authenticliving #wholeheartedliving #pursuewhatislovely #createyourhappy #thatmomlife #workfromhomemama #lifeonpurpose #mompreneurs #theimperfectwoman
I mean, seriously - can I get an amen? 🙏🏼👏🏽 The number of times I've said this in the past 3 years is well.. you get it 😅🤣 Tag a fellow mompreneur who you know will get it! 
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#shemeansbusiness #savvybusinessowner #smallbizlife #supportsmallbusiness #supportsmallbusinesses #theimperfectboss #babeswhohustle #communityovercompetition #whereiwork #workfromhomelife #workfromanywhere #laptoplifestyle #lessworkmorelife #businessbydesign #femaleentrepreneurassociation #staybossyladies #herbusiness #mompreneurlife #mompreneurs #wahmlife #momsinbiz #sayyestosuccess #thisgirlmeansbusiness #womenwithaplan #femaleceo #creativeentrepreneurs #creativeentrepeneur #creativewomen
STORY TIME // As the new year rolled over, I sat d STORY TIME // As the new year rolled over, I sat down a couple of weeks ago to tie up my bookkeeping for 2020, and I was anxious getting ready to find out what my final numbers were for the year. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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You see, if you're new around here 2020 was a year just like everyone else's, but it also wasn't. I spent the first several months of the year coping with morning sickness while taking card of a toddler while my husband was deployed. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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During summer I was hit with idea after idea for this business, and I worked as hard as I could to get things launched and updated before my second kiddo was born. Then I took time away from both this business and a separate business I have working 1:1 with clients. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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And I knew that it was possible that my income was going to take a decent hit from the rollercoaster of all of that paired with what was going on in the world.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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But you know what I saw? ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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I made more money last year than I ever had in business. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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That means I made more money while…⠀⠀⠀⠀⠀⠀⠀⠀⠀
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👉🏽 Focusing on taking care of myself and my family⠀⠀⠀⠀⠀⠀⠀⠀⠀
👉🏽 Pouring my energy solely into projects that lit me up⠀⠀⠀⠀⠀⠀⠀⠀⠀
👉🏽 Working hard when I wanted and taking time off when I needed to⠀⠀⠀⠀⠀⠀⠀⠀⠀
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I made more money while posting less on social media, publishing less than a dozen blog posts, and heck, not even sending emails super consistently throughout the year. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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My point in sharing this is that you can succeed doing things your way. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Sure, you can't just spend all day watching Netflix waiting for clients or customers to show up on their own. But you don't have to drive yourself into the ground to make it happen either. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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If you're still setting your goals for the year or feeling bad about how last year went, I hope you'll take this message to heart as you move forward throughout 2021!
Do you have a goal this year to work on your websi Do you have a goal this year to work on your website? Or maybe you want to finally start that blog you've been daydreaming about?⠀⠀⠀⠀⠀⠀⠀⠀⠀
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WordPress is one of the leading website platforms for business owners and bloggers, and frankly, it's no surprise why! I recommend it to almost everyone because⠀⠀⠀⠀⠀⠀⠀⠀⠀
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1️⃣ You have complete freedom⠀⠀⠀⠀⠀⠀⠀⠀⠀
With WordPress you can accomplish virtually anything on your website - function, design, you name it!⠀⠀⠀⠀⠀⠀⠀⠀⠀
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2️⃣ It's easy to get started⠀⠀⠀⠀⠀⠀⠀⠀⠀
Purchase your domain and hosting, install WordPress, choose and install your theme, and boom! You're already on your way!⠀⠀⠀⠀⠀⠀⠀⠀⠀
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3️⃣ Incredibly affordable⠀⠀⠀⠀⠀⠀⠀⠀⠀
Other platforms charge an arm and a leg, but with WordPress all you pay for is your domain and hosting. Any extra costs come from your theme or getting custom features added!⠀⠀⠀⠀⠀⠀⠀⠀⠀
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4️⃣ Versatile⠀⠀⠀⠀⠀⠀⠀⠀⠀
There are hundreds of different niches of businesses and blogs using WordPress. If you can dream it up, WordPress can work for you.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Why do YOU love WordPress? Tell me in the comments 👇🏽 below!⠀⠀⠀⠀⠀⠀⠀⠀⠀
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#herestothecreatives #sayyestosuccess #hustleandheart #findyourflock #thegramgang #hersuccess #dreamersanddoers #createalifeyoulove #calledtocreate #creativeentrepeneur #creativebiz #creativepreneurs #createlounge #thecreativegrid #savvybusinesswomen #intentionalbusiness #yayforbusiness #hustlewithease #makersandthinkers #smallbizsquad
This is important 👉🏽 𝚈𝚘𝚞 𝚊𝚛𝚎 𝚗𝚘𝚝 𝚋𝚎𝚑𝚒𝚗𝚍 𝚒𝚏 𝚢𝚘𝚞 𝚑𝚊𝚟𝚎𝚗'𝚝 𝚜𝚎𝚝 𝚐𝚘𝚊𝚕𝚜 𝚏𝚘𝚛 𝟸𝟶𝟸𝟷 𝚢𝚎𝚝.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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There was a time where I would sit down for a week or two in December and refresh where I was and set goals for the next 12 months. Then January would roll around, and I'd feel excited and eager to hit the ground running.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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But then my boyfriend (now husband) joined the military. And then I had kids. And then I found myself waking up in January realizing I hadn't set any goals yet, and I felt so behind compared to everyone else.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Friend, you are not behind if you haven't set goals yet. Frankly, after the year we all had last year, I don't blame you. In fact, I don't have any big goals for 2021 yet either. And THAT'S OKAY.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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But... if you're feeling inspired and you don't know where to start, I compiled tips from 13 online biz experts to help you figure out where you should invest your time this year and help you start setting some goals. And I turned that into a 60+ page PDF that you can get right now FOR FREE at the link in my bio.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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It features some of my favorite ladies like... @msaleia, @goingultraviolet, @socialsavvyhq, @jessjordana, @solstudiomarketing, @vanessakynes, @modernleadersco, @mariahmagazinestudio, @mrsamandawarfield, @tiannatye, @aliciahendersonbiz, and @wealthovernow. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Head to my bio to grab it right now for free and start working on setting some goals that feel good for 2021!⠀⠀⠀⠀⠀⠀⠀⠀⠀
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#wearethecreativeeconomy #createyourpurpose #creativecultivate #fempreneur #womenwithaplan #businessownerlife #herestothecreatives #sayyestosuccess #hustleandheart #findyourflock #thegramgang #hersuccess #dreamersanddoers #createalifeyoulove #calledtocreate #creativeentrepeneur

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