FAQ

How do I download the files after purchase?

Once your payment is completed, you’ll receive an order confirmation email with the download link immediately. If you use e-check payment, it can take 6-10 working days for the payment to be cleared and will delay the product delivery. If you feel your payment has gone through and you still haven’t received a download link, please reach out to our team and we’ll make sure you get the files you purchased.

Do your themes work with Blogger or WordPress.com?

Nope, our themes only work with the self-hosted version of WordPress. Please make sure you’re using WordPress.org for your blog prior to purchasing one of our themes. If you’re not sure which version of WordPress your site is hosted on, please reach out to us before purchasing a theme. Unfortunately, we cannot refund you if you buy a theme even though you’re not on the WordPress.org platform.

Can I change the colors easily?

Yes! On all of our themes, you can easily update the colors to match your own brand by going to Appearance > Customize, from there you should see where you can make updates.

Do I need to also purchase the Genesis Framework?

Nope, the framework is included with your theme purchase! We do, however, recommend that you purchase your own copy of Genesis,  as you also get access to all of their Genesis specific tutorials, and you can receive their one-on-one customer support.

Can you help me install + setup my theme and content?

Absolutely! We know that sometimes it’s just easier to pass that stuff off to someone else, so we’re happy to help you! You can choose between our Basic, Advanced, and 24-Hour install options.

Do you offer refunds?

Since our themes are non-tangible digital products that cannot technically be returned or exchanged, we unfortunately cannot offer any refunds after the purchase is made. Please be sure to check the demo of the theme you’re interested in as well as any applicable requirements before making your purchase. If you have questions on a theme, please reach out to us here before purchasing.

What kind of support is included?

Because we want to make sure that you’re getting the most out of your new theme, we have a few different options that you can choose from. Our free, general support includes tutorials for the installation of your theme to look like our demo site.

If you’d like support in terms of additional customization, please check out our customization options here.

Read more about our support policy here.

Can I upload my own logo?

Absolutely! We want you to be able to make this theme work for you and your brand. To add your own logo, simply go to Appearance > Customize > Header image. There you’ll be able to upload your file as well as see the recommended file size. If your logo is a drastically different size than what is shown in the demo, please reach out before purchasing so we can see if customizations will be required.

Is the logo shown included with the theme?

The logo is only shown for demo purposes. If you’d like a custom logo made to match your theme, please reach out to our team. You may also purchase an add-on to get the demo logo customized with your business name. You can see this option on each individual product page.

Are your themes mobile responsive?

Yes, our themes are tested on the most recent release of the iPhone.

How much code do I need to know?

None! We made our themes with the goal of having them be as easy to use for you as possible. You can use the themes as is with no additional coding, or if you’d like to change the colors you can easily update them as long as you know the HEX codes you’d like to use.

If you’d like additional customizations for your theme, but you don’t have the time or knowledge to do it yourself, please reach out to our team, and we’ll get back to you with a quote based on how much work you need to have done.

Can I edit the CSS?

If you’re comfortable with your knowledge of CSS, then you’re welcome to make any edits you need to! Unfortunately, if something breaks and you need our help to come in and fix the theme, there will be an hourly charge required with a minimum of one hour billed.

Do you offer custom designs?

Absolutely! We love that you’re interested in getting a totally-you design created for your brand! Head on over to check out our custom design packages here, and reach out to our team if you have any questions.

Do your themes support full width content (i.e. no sidebar)?

Yes! For the themes that display a sidebar, you can select the layout to either be full-width or to have a sidebar. If you’d like your whole site to have no sidebar, simply select the full width option by going to Genesis > Theme Settings > Default Layout.

Does your demo content come with the theme?

The demo content does not come with your theme purchase. In the theme documentation that comes with every theme purchase, we walk you through adding the widgets to the sidebar, setting up your menu, contact form, and social media icons.