Before you submit a ticket, make sure you’ve looked through the tutorials and troubleshooting section in your account. We’re happy to answer questions relating to setting up and installing our themes, making your site as close to the demo as possible, and troubleshooting any issues. However, please note that any help required due to DIY work you’ve done on your theme is not covered by our free support.
Wait! Before you submit: If you have your site in maintenance mode or maybe you have a special URL where you login, we’ll need your login URL as well as your login credentials in order to see your problem or provide a solution.